Shipping policy

Shipping Policy

Last updated: October 22, 2026

Total Relief Tech ships to addresses in the United States. This policy explains our shipping costs, processing times and delivery times.

Where we ship

We currently ship within the United States only. We plan to add more countries in the future.

Shipping costs

Free shipping on orders of $70 or more.
Orders under $70: flat rate of $8 USD.
Osaki and Titan massage chairs: free curbside delivery to the lower 48 states.
Other massage chairs: flat rate of $69 USD.

Your shipping cost is always shown at checkout before you pay.

Order processing

Orders are processed within 1-3 business days (Monday to Friday, excluding US holidays). When your order ships, you will receive a confirmation email with a tracking number.

Delivery times

After your order ships, estimated delivery is 5-8 business days. Delivery times are estimates and are not guaranteed.

Shipping delays

We do our best to deliver on time, but we are not responsible for delays caused by shipping carriers, weather or other circumstances outside our control.

Lost or damaged packages

If your order arrives damaged or is lost in transit, contact us at sales@totalrelieftech.com within 7 days of delivery (or the expected delivery date). We will work with the carrier to resolve the issue and send a replacement or other appropriate solution.

Shipping address

Please check that your shipping address is correct at checkout. Total Relief Tech is not responsible for orders shipped to an incorrect address provided by the customer.