Refund policy

Refund and Return Policy

Last updated: September 29, 2026

30-day returns

We want you to feel confident trying our products. If you are not satisfied for any reason, you can return your item within 30 days of delivery for a refund.

Return eligibility

We accept returns on items that have been opened and gently used. To be eligible:

The return must be requested within 30 days of delivery
The item must not be damaged, misused or excessively worn
Include the original packaging when possible
Proof of purchase (your order number) is required

How to start a return

You can start a return in either of these ways:

Online: sign in to your account, open your order and choose Request return.
By email: send your order number and the item you want to return to sales@totalrelieftech.com.

We will review your request. Once it is approved, you will receive a prepaid return shipping label and instructions by email.

Returns must be approved before items are sent back. Items sent back without approval will not be accepted.

Return shipping

We provide a prepaid return shipping label. The cost of return shipping is deducted from your refund, unless the item arrived damaged, defective or incorrect. In those cases, return shipping is free.

Damaged, defective or incorrect items

If your item arrives damaged, defective or incorrect, contact us at sales@totalrelieftech.com within 7 days of delivery and we will make it right at no cost to you.

Items that cannot be returned

Gift cards
Custom or personalized products
Items marked as final sale
Personal care items with hygiene concerns

If you are unsure whether an item can be returned, contact us before you buy.

Exchanges

We do not offer direct exchanges. To get a different item, return the original item for a refund and place a new order.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take extra time to post the funds.

If you have not received your refund 15 business days after approval, contact us at sales@totalrelieftech.com.